Terms & Conditions
Where can I see the terms and Conditions?
The Terms and Conditions are available on the website www.gemm.uk and during the booking process. It is your responsibility that all persons on the booking are aware of these Terms and Conditions. Once your booking is confirmed with payment you have accepted these terms and you agree to the following:
Medical Declaration and Consent Form
Each participant is required to submit a Waiver and Medical Form prior to the experience.
What to bring / kit list
A Kit List is provided prior to for your experience. If you bring all items with you, we can kit check and pack before you start your experience once we have a weather update. Please check your own kit prior to arrival ensuring you have all your items.
On our climbing sessions we supply all technical and safety equipment. If you have your own equipment, you are free to use this so long as it meets our safety standards.
Food and Drink
You will need to bring enough food and fluids with you to ensure you can complete your experience. We do not provide refreshments.
Meeting Points
We understand that travel and parking can take an effect on your meeting point and arrival time. If you are running late please inform your us or your leader as soon as possible.
We kindly ask that you use the Google Drop pin provided to you and not the postcode. Postcodes in Wales are an area code and will not always take you to the exact location.
Just to remind you that many part of the UK still has low signal and 4G, so pre-plan your route to your meeting point and allocate enough time for arrival.
Late Arrivals
All participants must arrive at the designated meeting point at least 10 minutes prior to their experience commencement time. Failure to arrive at or before the scheduled time will not entitle you to a refund or any extended time on your experience. Your experience will finish as previously scheduled at the time of booking.
Weather
As a qualified and experienced professional we understand how the weather can impact you’re experience. We have access to live weather data and may need to contact you prior to your experience with a weather update to ensure you are fully prepared for the conditions ahead.
We can carry out most experiences in most weathers. However if we do have a concerning weather outlook we will be in touch as soon as possible. We may need to alter your planned route or reschedule your experience. We do not offer refunds due to circumstances beyond our control. We can offer a gift card to the value of your booking.
If for any reason the weather does take a turn for the worse during your experience, we are qualified to safely guide you off the mountain to a safe place.
You can check the mountain conditions via the Met Office Mountain Weather Forecast.
Payment and booking
To confirm a booking, full payment is required. When you make a full payment your booking will be taken as confirmed and a binding contract between you an us will come in to existence. A booking confirmation will be sent in the form of email / text message to the person names on the booking.
You may pay monies due using the following methods:
by bank transfer (details available on request)
by the online booking system on the following website: www.gemm.uk
If we change your booking
Whilst every attempt is made to ensure that your course is run, we will notify you of any cancellation as soon a possible where we believe there are reasonable grounds that cancellation is necessary due to dangerous and / or unsuitable conditions for the activity. In the unlikely event that we have to cancel your course, you will be offered either a full refund or another course date. We will not be liable for any travel or accommodation related expenses.
If you cancel your booking
If you want to cancel you’re booking you must inform Snowdon Hikes in writing as soon as possible. You’re notice of cancellation will take effect when it is received. As we incur costs from the time of your confirmed booking, your payment will go towards our cancellation fees and no refund will be offered.
Gift Cards
A gift card is valid for 12 months from the purchase date.
Liability Insurance and loss
We have full Public Liability Insurance and whilst every effort will be taken to ensure participants safety on the day, it must be understood that our activities always contain an element of risk that is beyond our control.
We would advise you to take out your own Personal Accident / Cancellation Insurance. If you already have insurance, check that it covers you for the activity that you are undertaking.
We do not include any personal accident, cancellation, third party liability or personal insurance. We will accept no responsibility whatsoever in respect of loss or damage to personal property.